Question 1 · Early stakeholder engagement
A museum is introducing a new visitor-booking system. The project charter is approved, and requirements workshops begin next week. The project manager learns that front-desk staff and visitors who use assistive technology have not been represented in planning. Requirements have not yet been finalized. What should the project manager do next?
- A.Use the sponsor’s requirements as the complete stakeholder input because the charter is approved.
- B.Identify the missing stakeholder needs and arrange suitable representation in the requirements discussions.
- C.Complete the requirements first and invite the missing groups to comment during final acceptance.
- D.Ask the supplier to choose which stakeholder needs the new system should address.
Show answer and explanation
Best answer: B
Engage affected stakeholders while their input can shape the requirements. Suitable participation helps the team understand operating needs and accessibility concerns before committing to a solution. Representation should fit the stakeholders’ circumstances rather than assuming everyone can attend the same workshop.
Why the other choices are weaker
- A. Charter approval authorizes the project; it does not establish that all affected stakeholder needs have been captured.
- C. Waiting until acceptance increases the chance of discovering important needs after design and delivery decisions have been made.
- D. The supplier can advise on solutions, but should not replace the project’s stakeholder-engagement and requirements decisions.